Get Notified About New Survey Responses

You can define whether you would like to be notified by email about new responses to your online survey. These settings can be set per collector (e.g. per survey link). You can also define multiple email addresses to allow other people to receive the notifications as well.

1

Set up how often you would like notifications

You can choose how often you would like to receive the notifications by selecting one of the following options:

Notification Option Description
Do not send any notifications You will not receive any notifications from this collector.
Send notifications max. once per hour Whenever there are new responses collected through this collector, we will send an email notification about it. However, no more than once per hour.
Send notifications max. once per day Whenever there are new responses collected through this collector, we will send an email notification about it. However, no more than once per day.

If there are no new responses during the chosen time frame (e.g. hourly or daily), no notification will be sent. You will only receive a notification if there is at least one new response. Your responses will remain safe as they are not included within the email notification. The notification only mentions the number of new responses that were collected during the last hour or day.

2

Set up who you would like to receive the notifications

After you have chosen how often you would like to receive the notification emails, you will be able to select which email addresses you would like to send them to. The email addresses that are shown here will be from the people who are a) In your team and b) who you have gave survey access to.

How to add additional email addresses

To add additional email addresses and allow other people to receive notifications you will need to complete the following steps:

  1. Invite users to your team
  2. Wait on them accepting your invitation
  3. Once accepted, you must grant them access to the survey here: Manage Survey Access
  4. Go into the survey collector settings and make sure that their email address is checked
  5. Don’t forget to save your collector settings

If their email address is checked then they will receive the response notifications. You do not have to remove someone from your team to stop them receiving the notifications. Simply just un-check their email address in the collector settings and save.

We have a help article which has great information all about managing your teams. You can read more about it here: Everything you need to know about collaborating in teams.