FAQ

How do I quickly copy the original text when translating my survey?

When translating your survey, there may be times when you would like to use the original text from the default language as a base to your translation or, in some cases, texts may actually not need translated at all, for example, a list of people's names. [caption id="attachment_1543" align="alignnone" width="583"] Copy Original Text[/caption] In the ...
Read More

How do I manage how many times people can participate in my survey?

You can control how many times people participate in your survey by changing the "Manage Multiple Participation" setting, found within your collector settings. [caption id="attachment_1482" align="alignnone" width="324"] Manage Multiple Participation[/caption] You have the following options available: Multiple times per computer (restarts on refresh, even if not finished) Whenever the survey link is being opened, whether a ...
Read More

How do I remove the asterisk from the end of a required question?

You can remove the asterisk from the end of a required questions by turning off the option shown in the survey settings. This option is active by default. When it is turned off, required questions will still have the exact same functionality, except they will simply no longer show an asterisk after the question text. Note: In ...
Read More

How do I customize the “Thank You” page text of my survey?

When a participant completes your survey, they are normally shown a “Thank you” page. This page acts as a confirmation that they have indeed reached the end of your survey and that their answers have successfully been submitted. You can customize the text that is displayed to the participant on survey completion in the "Survey ...
Read More

How do I hide the question description?

You can hide the description of your question by activating the "Hide description in tooltip" toggle in your question's settings. [caption id="attachment_1221" align="alignnone" width="637"] Hide description in tooltip setting[/caption] When this setting is active on your question, the description will be initially hidden, and the participant will be able to toggle it on and off ...
Read More

Do you have an API?

The SurveyHero API is REST-based and can be accessed with the use of API keys. You will find full documentation for the API here: https://developer.surveyhero.com The documentation will guide you through authentication and present all of the different endpoints that can be consumed.
Read More

How can I filter my results by a specific date range?

The results filter controls can be found on the left side of the “Reports” and “Responses” areas. If you select the "Date Range" filter, you will see a drop-down with predefined date ranges as well as an option to choose a "Custom Range". When you select this, you will be presented with two date pickers ...
Read More

How can I add hyperlinks to my survey?

It is very easy to add links to your survey. To do so, simply select some text and click on the "link" (chain link) icon: To edit or remove an existing link, simply click on it within the editor and a menu will appear. This will allow you to either "open", "edit" or "remove" the ...
Read More

Can participants pause and resume later?

You can activate the ability for your participants to be able to pause and resume participation from within your collector settings: [caption id="attachment_1086" align="alignnone" width="495"] Pause & Resume Participation Option[/caption] When this option is active, your participants will see a "Resume Later?" button at the top of the survey. When they click on that they ...
Read More

What happens to my results when I delete a question?

When a question has collected some answers, those answers will of course be shown in the survey results area. However it is important to note that, if you delete the question from the survey, then these answers will also be removed from the results. To get the answers back in the results you will need ...
Read More

How do I recover deleted questions?

In the survey edit area, you can delete elements and entire pages of elements. If you would like to restore your questions, we have a "Deleted Questions" box where you can see all of the questions that have been deleted in your survey. You will find this box if you scroll to the bottom of ...
Read More

How do I limit the number of characters in my text question?

You can set a maximum number of characters on both "Textfield" and "Textarea" question types. To activate this option simply go into the settings for the question and make sure that the "Limit number of characters" toggle is turned on. [caption id="attachment_859" align="alignnone" width="592"] Limit number of characters[/caption] When this option is active, the user ...
Read More

How can I add a summary page at the end of my survey?

A Summary Page contains all of the questions in your survey as well as the participant's chosen answers. You can activate the Summary Page for your survey in the Collector Settings under the section "Show answer summary page". When this option is active the Summary Page will be shown at the end of your survey just ...
Read More

How can I add an “Other” text box to multiple choice questions?

You can add an optional "Other" text box to Multiple Choice Questions by checking the option in the question settings. You will find the option at the bottom of the question choices in the "Rows" settings panel. When you check the option, the input field will be enabled. By default, the placeholder text in the input will be ...
Read More

Why can I not access certain features?

Some of the more advanced features throughout the tool are only available when you are subscribed to one of our paid plans. When you try to click/use a feature that you do not yet have permission to use, you will be shown an overlay message prompting you that you must first upgrade your account. As ...
Read More

When will all features be available?

We have already added "coming soon" features to our features table to give you an outlook of what will soon be available. We plan to implement all of it - and much more - within the coming months.
Read More

How do I change the survey title?

You can edit your survey title in the "Edit Survey" area. If you scroll down to the bottom of the Element Library, you will see the "Survey Settings" panel. Here you will find an editable text box where you can make the changes to your title. Any changes you make will be automatically saved.
Read More

How do I mark a question as required?

If you would like to make sure a question is answered in your survey then you can mark it as "Required". The participant will not be able to complete the survey until all required questions are answered. In the Survey Editor, if you click on the “Modify” icon on the question you want to make required, ...
Read More

How do I save the changes to my survey?

Any changes you make in the editor, either from the settings panel or via inline editing, will be saved automatically. You can see the current saved status on the top right side of your screen, near to the Preview Survey button.
Read More

Where is the catch with the free product?

There is no catch, really. By using SurveyHero, you are helping us spread the word about our wonderful online survey tool. You are helping us and we are helping you. Classic win-win situation! The difference between our free Basic Plan and our paid subscription plans is that you have access to more advanced features with the ...
Read More

Can I really collect as many responses as I want?

Yes, you can! We might eventually introduce a cap on our free product, but for surveys created today, there is and will be no limit whatsoever. PS: Of course, we count on your fair usage. If you plan to collect a gazillion responses in twenty minutes, please drop us a line first.
Read More