User Manual

How to Add a YouTube Video or other Media to your Online Survey

Sometimes you may need your participants to watch a video or listen to an audio clip before answering questions. Instead of them having to leave your survey to watch the video, which may lead to a higher drop-off rate, you can embed the video directly in your survey. To do this, all you will need ...

How to use URL Variables in your Questionnaire

You can use URL variables (also called "GET parameter", "query strings", "hidden fields" or "hidden values") to dynamically display content in your survey. This is especially useful when you would like to add a touch of personalization to your survey, e.g. including the participant's name in a question. How do I use dynamic content in ...

How to Use your Own Domain for your Online Surveys (White Label)

You can easily make your online surveys completely white labeled. This means you can create and share surveys using our tool, but from a participant's point of view, it will look like the survey originated from you, as there will be no mention of SurveyHero anywhere! How do I setup my own domain name for my surveys? ...

How to Show or Hide Questions with Display Logic

With Display Logic you can dynamically show/hide elements or entire pages from your participants based on their previous answers. Here is a very simply example of what you can achieve: How do I apply Display Logic? First, you need to create the element or page that you want to dynamically show or hide. For each ...

How to Filter your Online Survey Responses using Cross Tabulation

With Cross Tabulation, you can filter your survey results based on answers provided by your participants. When a filter is set, all of the results in your report will be updated, showing you only data based on the responses from participants who answered what you have filtered by. How do I Apply Cross Tabulation? After ...

How to Make your Online Survey Completely Anonymous

The main goal of an anonymous survey is to get true and honest responses. However, your participants will most probably not be able to verify that your survey is indeed anonymous and doubts regarding anonymity often lead to dishonest responses and skewed data. This is why we offer an "Anonymous Survey" option that you can ...

How to Limit the Number of Choices in a Multiple Choice Question

You can limit the number of choices a participant can select in a multiple choice question. You can define both minimum and/or maximum amount of allowed choices. For example, when you have a question with many choices, but you would like each participant to only select a maximum of 3 answers. How do I limit the choices? These options ...

How to Make your Survey Popup on your Website

The Web Embed Collector gives you the ability to show your survey directly on your own website as an overlay. Everything will load super smooth and will look seamless and integrated. The best part is, your survey participants will not need to leave your website to participate. We will generate the code that you need to ...

How to Send Email Invitations for your Online Survey

We make it easy for you to send email invitations to invite people to participate in your online survey. You can add an unlimited number of recipients directly from Excel or any other spreadsheet by simply copying and pasting. We also give you the ability to write your own message and will automatically generate a unique ...

Create your Online Survey in Multiple Languages

You can create or translate one of your existing surveys into any language. We provide a built-in translation editor which makes the translation of your survey very easy. Providing your survey in the participants first language will not only help with your response rate, but will also give you more accurate and detailed results. How ...

Everything you Need to Know About Collaborating in Teams

You can invite any other person to join your team and there are no limitations on how many team members you can have. All you need to do is enter their email address and we will send out an email invitation for you. If you have different groups of people to manage then you can also ...